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Call Logs

Included with Pro Upgrade

Call logs are monthly reports of all the incoming and outgoing call activity from your Fongo Works phone system. You will have access to the call log report for the current month and the previous month.

You can export your call logs in the Features Tab of your online Fongo Works dashboard. Call logs are exported as .CSV files and can be opened by any spreadsheet program (MS Excel, Google Sheets, etc.).

fongo works call logs feature

What Info Do Call Logs Provide?

Date & Time

The “Call Connected” column shows the date and the time that the call connected.

Note: Time is shown in UTC (Coordinated Universal Time)

Duration

The Duration column shows how long the call lasted. The value is represented in seconds, but is rounded up to the next minute.
Example: A 15 second call will show “60”

Cost

The “Cost” column shows how much that call has deducted from your Calling Credit balance. Calls will only have a cost if a toll-free number is used or an outgoing international call is made.

From

The “From” column shows where the call is coming from.

  • An outgoing call from a Fongo Works member will show the member name and extension number that made the outgoing call
  • An incoming call will show the customer’s phone number they called from

*Incoming calls always show multiple rows in your call log since the system is performing forwarding to an extension

To

The “To” column shows where the call is going.

  • An outgoing call from a Fongo Works member will show the phone number they called out to
  • An incoming call will show which of your business phone numbers the customer called, then a new row in your call log will show which extension the customer chose to be routed to

*Incoming calls always show multiple rows in your call log since the system is performing forwarding to an extension

Note: Calls are only included in Call Logs when they are answered by either a person or voicemail. Calls that ring and are cancelled before being answered are not counted.

How To

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